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FAQ

Q1:What is your terms of packing?

A:  Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

 

Q2:What can I do for faster shipping?

A:  We have 80% product in stock. Please make sure you leave correct (mobile) phone number/Post code and delivery address in AliExpress order system, any worng information will delay order shipping, customs clearance and local delivery time. After placing order, please send us your car detailed information to check to avoid mistake. Please pay attention to the message sending from AliExpress and reply ASAP for faster shipping.

 

Q3: Does it support my local SIM card?

 A: Yes, it should support alomst all 4G network bands, but it doesn't support hot plug and play. You need to insert the SIM card and connect well, then turn on the device.

 

Q4: What is your terms of payment?

A:  T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

 

Q5: What is your terms of delivery?

A:  EXW, FOB, CFR, CIF, DDU.

 

Q6:How about your delivery time?

A:  Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends 

on the items and the quantity of your order.

 

Q7: Can you produce according to the samples?

A:  Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

 

Q8:What is your sample policy?

A:  We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

 

Q9: Do you test all your goods before delivery?

A:  Yes, we have 100% test before delivery

 

Q10:How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit ;

  2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

 

Q11: What is the benefit for 5 star Feedback?

 A:  After you get the product and everything is OK, please confirm the order and give us all 5 rating. If you can share the photos on aliexpress, we will extend your warranty to 2 years. If you have any problem or suggestion or need any help, please contact us by message or email, we promise to reply you within 24 hours. Our service is life time. Please contact us before leaving any negative and neutral feedback or open any dispute, only communication can solve your problems.We are always standby to improve.

 

Q12:How soon can I receive the item after I place an order?

A:     The item is usually shipped within 1 to 5 business days after cleared payment if it is in stock. If it is an item that is not very popular, it may take 10 days or more to process the order. The shipping method you choose during checkout does not affect handling time. Express shipping means the item can be delivered several days faster than with standard shipping. You can usually receive the item within 2 to 10 days after a tracking number is provided if it is shipped from China via DHL or EMS. If we have the item in stock in the US, US customers can expect to receive the item within 1 to 5 days after a tracking number is provided. If you would like to know the expected delivery time of a specific item, please contact us.